Join the Team: Community Happiness Manager (Creative Accounts Manager) [CLOSED]
Community Happiness Manager (Creative Accounts Manager)
Working Hours: Monday–Friday | 9:30am–4:30pm
2 Bowcliffe Court, Bowcliffe Hall, Bramham, Wetherby, LS23 6LP
Salary dependent on experience – Please include expectations in your application
Reporting directly to the company’s director, this is a unique opportunity to make a personal impact in a small but progressive company. Based in Leeds, West Yorkshire, Buttercrumble is a family-owned business who specialise in creative strategy, illustration, and brand design. Buttercrumble takes pride in delivering their services to a number of community-sensitive and young-at-heart brands across the globe.
The Community Happiness Manager will be responsible for nurturing relationships with our clients. This can be achieved through careful listening and thoughtful design consultation. Therefore, candidates must be extroverted problem-solvers who are passionate about delivering an exceptional level of service to the brands we partner with.
An understanding of design principles and processes is desired, as Community Happiness Manager, you will be answering to, recording and processing client enquiries with a high level of confidence. An understanding of creative solutions will help you to work harmoniously with clients and the team while representing the distinctive Buttercrumble brand.
To succeed in this role you must show impeccable attention to detail in all aspects of your work, and in personal presentation and communication. The Community Happiness Manager shows a genuine interest in our client’s organisations and is always eager to help.
Responsibilities:
Maintain a comprehensive working knowledge of Buttercrumble’s offering and the overall creative industries.
Engage in regular contact with clients to build business relationships and customer satisfaction. This involves consultative selling skills to understand pain-points and requirements.
Answers, records and processes all customer enquiries, working with the creative team, to resolve requests.
Gathers, summarises and provides information to clients regarding their ongoing projects and listens carefully to their feedback.
Accurate management of our Customer Relations Management system.
Attend meetings and calls, then process and record information.
Support marketing team to attract new partnerships and enhance brand reputation.
Support designers with the delivery of creative solutions for print and digital.
Requirements:
Customer service experience
GCSE English and Maths at grade 4 (C) or above
A Level 3 qualification
Preferred Skills:
Hubspot or other CRM experience
An understanding of Trello
Interest in working globally across cultures
Experience working within the creative industries
Experience of Adobe Creative Cloud programmes
Full UK driving license
Personal Attributes:
Strong presentation skills
Eloquent verbal and written communication skills
A genuine interest in helping organisations
A growth-mindset with a passion to solve-problems
Desire to support team members and other colleagues
Natural communicator with a kind and extroverted nature
Enjoys working within a close-knit team
What We Offer:
You have the opportunity to make a large impact within the company. As a micro-business, we love to nurture our relationships. We’d provide you with a varied, fulfilling role that allows you to be hands-on. Join us to generate exciting ideas for our clients where we bring their brands to life.
28 days of holiday (including bank holidays)
Free parking
Paid days off for medical needs and family welfare
Flexible and remote working
Development and training prospects
Additional 4 days paid leave to pursue volunteering or self-development activities
Experience in one of the UK’s leading sectors
Empowering work environment, complete with landscaped grounds and on-site catering
How to Apply
We look forward to hearing from you! Please submit the following to Chloe Baldwin (chloe@buttercrumble.com) to be considered for interview:
CV (PDF)
Covering Letter
Strictly no agencies.
Please note: this position has now been filled.
